Delivering healthcare can be complex, but if we are to develop our services differently, we need to give equal consideration to all elements of our services. This includes:
As a health board we aim to deliver health care that is integrated. To users of our services this would mean that the care they receive is co-ordinated, with no duplication, and provided at the right time in the right place. This requires us to develop new ways of communicating between health and social care providers, and also with patients and their carers. Services will then appear seamless, irrespective of the numbers of organisations involved.
Taking all this into account, the following framework depicts how services, built on the Design Principles can, regardless of which stage we are in our lives, deliver care which results in outcomes that matter to our people.
As the Design Principles become more widely established within Cardiff and Vale University Health Board, services can be added to the framework to ensure that a cycle of continuous improvement is established.
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